Patient engagement & telehealth · Digital engagement / telehealth
QliqSOFT
QliqSOFT provides secure clinical messaging, AI chatbots, and telehealth for mid-market providers and home-based care organizations.
Strong fit
- Home-based care groups and mid-sized providers that need secure messaging, chatbots, and telehealth for staff and patients
- Groups that will staff chatbot content and track message use after launch
- Buyers comparing flexible clinical messaging platforms
Weak fit
- Large organizations that have picked one big clinical communications suite built deep into the EHR
- Teams unwilling to manage chatbot and workflow content
- Buyers who need an outpatient EHR or an intake suite built around payments
Bottom line
QliqSOFT is worth considering for mid-sized and home-based care groups shopping for secure messaging, AI chatbots, and telehealth together. It suits teams that will actively manage message workflows after setup.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
QliqSOFT offers secure clinical messaging, AI chatbots, and telehealth to mid-sized providers and home-based care groups that want flexible online contact between staff and patients. Its messaging overlaps with Curogram and Spruce, and it offers more chatbot packages aimed at home-based care.
Results depend heavily on whether someone manages clinical and patient messaging after installation, because a flexible platform can also go unused. Setup is lighter than an EHR change but still needs owners for logins, devices, and chatbot content, and pricing is custom.
Among the patient engagement tools we review, QliqSOFT scores at the bottom of the messaging group, held back by the risk that staff will not use it and by unclear pricing. Curogram or Spruce suit outpatient practices that lead with messaging, and CipherHealth suits outreach and rounding.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| OhMD | 7.5 | 7.4 |
| Curogram | 7.5 | 7.3 |
| PerfectServe | 7.4 | 7.0 |
| Spruce Health | 7.3 | 7.4 |
| Emitrr | 7.2 | 7.1 |
| TigerConnect | 7.1 | 6.9 |
| Rhinogram | 7.1 | 7.3 |
| Dialog Health | 7.0 | 7.1 |
| CareMessage | 7.0 | 6.9 |
| QliqSOFT | 6.7 | 6.5 |
Pricing
| Item | Detail |
|---|---|
| Model | Custom software for secure messaging, chatbots, and telehealth modules. |
| What usually drives cost | Users, modules, message volume, and services to design chatbots. |
| What to ask before you buy | Yearly cost for your number of users and facilities, what chatbot building costs, and how the telehealth module is priced. |
| Published pricing | No price list is posted on QliqSOFT's website, and quotes are in the mid-sized range for communications software. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get QliqSOFT to function | |
| Front-desk and clinical staff who own the shared inbox | Staff and patient messages are missed when no team is responsible for the inbox. |
| A decision to move or forward your practice phone numbers | Patients may not know which number to call or text if two phone systems run at once. |
| A clear plan for patient consent and registering for business texting | Texts will not go out until carrier registration is done. |
| A list of where appointments and reminders connect to the EHR or practice management system | Entering appointments by hand in two systems cancels out the time saved. |
| Written rules for after-hours coverage before launch | After-hours messages need a clear person to escalate urgent issues to. |
| What will maximize your value | |
| Measure phone calls and no-shows every week for 90 days | Call and no-show counts show whether patients are moving from the phone to messaging. |
| Train everyone who deals with patients on the shared inbox | Messages pile up if only one person on the team knows the system. |
| Stop staff from using personal phones after one week of both | Keeping personal phones in use alongside QliqSOFT scatters patient conversations across channels. |
| Review unanswered messages daily in the first month | A daily review finds unanswered messages before patients give up on a reply. |
| Keep templates short and specific to each role | Short messages written for each role are more likely to be read. |
| Deal-breakers | |
| You need a full outpatient EHR. | |
| No one will own the shared inbox. | |
| You will not complete business texting registration. | |
| Leaders will not change front-desk phone habits. | |
| You need deep CRM connections on day one but have no budget for them. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Setup | 1-2 weeks. Set up numbers, users, templates, and the business associate agreement. |
| 2 | First clinic | 1-3 weeks. One location tests the inbox and after-hours rules. |
| 3 | Rollout | 2-6 weeks. Add the remaining clinics and stop using old channels. |
| 4 | Improve | Ongoing. Refine templates, analytics, and escalation rules. |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.